Return PolicyThank you for shopping with www.bittersweetivy.com. For any concerns please feel free to contact us via email at: firstname.lastname@example.org We will except returns for STORE CREDIT if the following conditions are met:
- Items MUST be unworn and have original tags on them. No exceptions.
- Shoe boxes must be encased in another box to protect it. If you send shoes back with stickers and return labels on them we will not allow them back.
- We recommend obtaining a receipt for all shipments and keeping it for your records.
- All sale/clearance items or items that were 40% off or more are FINAL SALE and cannot be returned.
- SALE/CLEARANCE items, cosmetics, JEWELRY, lingerie, socks, sunglasses, scarves, hair accessories, hats, belts and gift certificates..
- Items that have been tried on and/or have make-up on them, will not be accepted as a return and will be sent back to you.
To make your return:
- You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
- In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.
- Complete the Return Form on this page and include it in the box with the items you are returning.
- Send your package back to us via the most economical shipping method of your choice. Please note tracking number from your label.
- Once your package is received please allow 3 business days for return processing. Once return is processed an email notification will be sent.
- We will issue a store credit within 10 days of the return being processed.
- Merchandise may be returned for online credit within 15 days of the day you receive your package.
- An online code will be emailed to the email address provided on the return form.
If the order is post marked past & returned past the 15 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, OR, we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity.
- We no longer have the ability to do exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for either a refund or online credit.
Trouble with your order?
- Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact our store within 3 days of receipt. NO EXCEPTIONS.
- If you were sent incorrect items or are missing items from your order please contact us at email@example.com.
Any Further Questions?
- Please e-mail us at firstname.lastname@example.org.